Case Study:

1

Challenge:

 

Restricted growth at the hands of antiquated or unconnected systems that don’t facilitate visibility, promote efficiency, or enable change across their retail business.

Solution:

 

  • Connect interactions by creating a unified experience across the store, web, mobile, and call center channels.
  • Gain actionable insight to make smarter decisions across your business.
  • Optimize operations to automate end to end processes, take advantage of economies of scale, and align the business around strategic customer-centric KPI’s.

Technologies Used:

 

  • Service Oriented Architectures based Integration Technologies
  • Siebel Retail Merchandizing Operations Solution
  • Integration with Backend ERP / Legacy Systems
  • Avaya based CTI Integration
  • JD Edwards

2

Challenge:

 

Empowered, mobile, cross-channel customers have upped the competitive ante, forcing retailers to refine their formats, assortments, and pricing strategies just to maintain relevance and differentiation.

Planning, Pricing, Promotions and Optimization in a changing Market

Solution:

 

  • Unified single source of Information from Master Data Management perspective for Merchandise Financial Planning, Assortment Planning.
  • Category management, a collaborative process of strategic management of categories using roles, strategies, and tactics to differentiate your stores while maximizing sales and profit by satisfying more customer needs.

Technologies Used:

 

  • Service Oriented Architectures based Integration Technologies
  • Siebel UCM (MDM Solution for Customers, Products, Suppliers)
  • Shelf Management by Oracle
  • Siebel Pricing Management
  • Siebel Product Management
  • Integration with legacy systems
  • Oracle EBS
  • RODOD
  • Oracle Billing

3

Challenge:

 

Unable to calculate profitability by Product Lines, Products, Territories, Employees, Time

Solution:

 

  • Deployed Oracle Retail Data Model for cross-functional transaction storage, including retail applications, enterprise resource planning (ERP), customer relationship management (CRM), and advanced analysis for a full range of retail.
  • Subject areas, including Shrinkage, Space Utilization, PoS, Market Basket, Price Elasticity, Product Affinity Analysis and many other areas...

Technologies Used:

 

  • Oracle Retail Data Model (with all its features and integration)
  • (MS SQL)
  • SOA
  • Data Warehousing
  • Integration with SAP data model
  • Oracle BI Apps on Multiple ERP and CRM tools

4

Challenge:

 

Unable to have a channel visibility, thereby affecting channel operations.

 

Solution:

 

Deployed Partner Relationship Management portal for 360 degree view of Partner Activities across the sales and Marketing spectrum

 

Technologies Used:

 

  • PRM Solution
  • Integration with Legacy systems
  • System Conversion
  • Data Conversion
  • MS SQL Database
  • SAP

5

Challenge:

 

Unable to launch the Scientific Leadership initiative without an organized Events & Marketing engine

Engage Scientific leadership channel to promote drugs use across the spectrum

 

Solution:

 

  • Developed an Events Management engine utilizing Siebel Events Management Module
  • Developed a Marketing Management engine utilizing Siebel MRM

Technologies Used:

 

  • Siebel MRM
  • Siebel Marketing Analytics
  • Siebel eMail Marketing Server
  • Siebel eMail Response Management
  • SOA
  • Data Warehousing

6

Challenge:

 

Retail sales increase by offering Disney channels on cell phones

 

Solution:

 

Deployed enterprise mobile platform through Integration to their Genesis billing platform and entertainment platform

Technologies Used:

 

  • Siebel Integration
  • SOA
  • Custom Mobility Applications

7

Challenge:

 

Unable to integrate the billing and invoicing system with the retail sales; Inaccurate customer records

 

Solution:

 

Deployed enterprise retail Integration platform for billing, invoicing and cross-sales; Deployed Siebel UCM solution for accuracy in billing

Technologies Used:

 

  • Siebel Integration with Genesis
  • SOA
  • EAI
  • MDM (Customer)

8

Challenge:

 

Unable to see a single view of the Organization’s Manufacturing, Finance, Sales and Operations information

 

Solution:

 

Deployed enterprise Business Intelligence to integrate information across all business functions

 

Technologies Used:

 

  • Oracle BI Apps on JD Edwards

9

Challenge:

 

Unable to get Asset Management information in one place. Information spread across 36 different systems

 

Solution:

 

Create a single Datamart using Informatica and Oracle. Built Operational and Analytical Dashboards on datamart for 360 degree view

 

Technologies Used:

 

  • Oracle BI
  • Informatica
  • Java

10

Challenge:

 

Sales Staff was Unable to get live information from stock reporting systems

 

Solution:

 

Created a real-time information sharing system to bring information from Stock systems to CRM

 

Technologies Used:

 

  • CRM Cloud
  • SOA
  • Web Services
  • Java

11

Challenge:

 

Treasury information for Small & Medium sized Business Banking not integrated on Mobile banking platform

 

Solution:

 

Created a real-time Mobile integration from Back-end systems to Mobile application.

Technologies Used:

 

  • Web Services
  • Java
  • Angular JS
  • HTML5
  • JQuery

12

Challenge:

 

XML format of data not ready for federal reporting

 

Solution:

 

Rapid XLS to XML conversion utility for federal reporting

 

Technologies Used:

 

  • Java
  • Angular JS

13

Challenge:

 

Current web systems did not support mobile environment

 

Solution:

 

Angular JS based Custom Mobile friendly Platform

 

Technologies Used:

 

  • Java
  • Angular JS

Gigantea

14

Challenge:

 

Most information resides in disparate systems

 

Solution:

 

A custom open architecture to integrate all existing functionalities onto one single platform

 

Technologies Used:

 

  • Java
  • Angular JS
  • Big data appliance

Hydrangea

15

Challenge:

 

Rapid processing of multiple information sources such as IOT in a large retail environment

 

Solution:

 

A Big data solution to source real-time information from 1500 IOT devices

 

Technologies Used:

 

  • Storm
  • Hadoop
  • Scala
  • Kafka
  • Hbase
  • Redis
  • Java

16

Challenge:

 

Unable to record all customer conversations in a Web + Mobile Tool

 

Solution:

 

A custom portal to integrate all voice, data and video communication

 

Technologies Used:

 

  • Angular JS
  • Java
  • Big data technologies
  • Oracle database
  • Siebel CRM
  • Oracle EBS